An IT service team you can count on

Skill

Our team of skilled technicians is dedicated to providing managed IT services to small businesses in the Pittsburgh area. Our technicians have expertise in many areas, including network security, servers, cloud computing, data backup and recovery, project management, and more. We keep up-to-date with the latest technologies and trends to protect and provide our clients with the best results.

Passion

Our IT service team comprises experienced professionals passionate about what they do. We take pride in delivering high-quality services to our clients and always strive to exceed expectations. We’ll completely own your company’s IT experience, including helpdesk, proactive maintenance, security, strategy, budgeting, and projects.

Client Service

We work closely with our clients to understand their unique business needs and tailor our services accordingly. Our refined process ensures that we consistently deliver a reliable experience to our clients. We also offer proactive support, monitoring your systems 24/7 to identify and resolve any issues before they can cause disruptions to your business.

Our IT services are designed to help small businesses maximize their productivity and efficiency while looking for ways to reduce unnecessary spending.

Industry Standards

Industry regulation requirements, increasing security risks, and growing customer demands on your IT infrastructure mean that you need an IT service that’s strategically designed, regularly maintained, and consistently audited. We’ve found that most organizations need a standard set of configurations to remain secure, resilient, and effective – while also understanding that not every setting is suitable for every customer. Let us cut through the noise and show you the choices that matter to you. When you work with us, you get the advantage of years of research and experience.

Best Practices

In addition to adhering to standards, all companies need a baseline of best practices to be technologically healthy and more secure. But many don’t even achieve the minimum. Neglect in this area leads to substantial external security risks, creates reoccurring performance issues, and causes loss of intellectual property or customer data. Beyond the current baseline, we identify best practices that lead to better productivity and security. This ongoing effort improves client security and productivity over time.

Fanatical Documentation

If it’s not documented, it doesn’t exist. Everything must be written to a high standard as the foundation of providing good support and strategy to you. To start strong, we invest 200 hours documenting, inventorying, and measuring your environment during client onboarding.

Predictable Results Through Checklists

When building new technical implementation procedures, we diligently follow auditable checklists to avoid unnecessary mistakes. Everyone operating from the same playbook provides a predictable result, no matter who is involved. We are believers in the Checklist Manifesto.

Whenever we implement something new, perform maintenance, or work proactively, our IT service team is culturally driven to follow, create, or improve our documented processes. Quality control and peer review are vital elements in our work.

Real Ongoing Maintenance

Your IT equipment requires regular maintenance. Just like your car or home, you can’t neglect it. Our documented checklist of maintenance activities is regularly executed to ensure your equipment stays updated and properly maintained.

Here For the Long Term

At our core, we are a customer-centric business that values integrity, honesty, and transparency. We believe in building long-lasting relationships with our clients and are committed to delivering exceptional services that exceed their expectations. Your IT needs are in good hands with our team of skilled technicians. We are glad to discuss how we can help your IT run better.

Our Team