Today, Next7 consists of 24 team members in various organizational roles, including helpdesk, reactive support, proactive service, planning, and projects. When you work with us, you leverage the experience of an entire IT team.
We only hire the best. With both technical ability AND customer service soft skills, our team members are as versatile as they are talented. As technology generalists, they can handle the varying needs of small to medium businesses.
Our team diligently follows our proven process. We use Quality Assurance processes to manage deliverables. We track metrics and controls to confirm that our team takes consistent actions. We fanatically document and set expectations.
We rely on the value of the service we provide, not the persuasiveness of a salesperson. Our first and most important core value is “Take care of the customer.” We believe the rest will take care of itself.
Since our founding, we have never lost a client because of performance.
We have, however, added many because of referrals.
The Next7 Process helps prevent avoidable pain caused by technology neglect. We believe that it is better to implement best practices before an avoidable technology disaster than to experience the pain of that disaster, spend time and money fixing it, and then implement all those same best practices needed to prevent the issue after the fact.
We work with companies that want to take a proactive and preventative approach to technology.
51 Dutilh Rd Suite 320
Cranberry Township, PA 16066