Support Request

For urgent issues, please call 412-573-9684

"*" indicates required fields

Priority*

Hover tooltip above to see status definitions.

Desired Resolution Date*

Date you would like the work completed by.

Please call 412-573-9684 for critical issues.

Full Name*

Email*

Best Phone # to Reach You At

Include extension or alternate numbers like cell or direct dial.

Location

If your company has multiple locations, which one are you at?

Preferred Method of Contact

Screenshot or Other File

Drop files here or

Max. file size: 10 MB, Max. files: 5.

Support Request Type*

General Support Request

One Sentence Describing the Desired Outcome*

Example - Resolve problem with keyboard not working.

Details of the Issue*

New Hire Setup Request

New Hire Type*

Start Date*

New Hire Full Name*

New Hire Title*

New Hire Cell Phone Number*

Needed to verify password reset requests.

Manager's Full Name*

What Location will the New Hire Work At?*

Where will the New Hire Sit Within That Location?*

What Security Permissions Should the New Hire Have?

List any folders or unique permissions needed. If there is someone else with the same security level, let us know who and we can just copy the settings.

What Special Setups Are Needed?

List any special software or hardware setups that you would like performed, if any.

Equipment to Order

Other Equipment to Order

Other New Hire Details

Include any additional information you think we might need to know.

Employee Separation

Employee's Full Name*

Employee's Last Day*

Employee's Account Deactivation Date*

Employee's Account Deactivation Time*

Time Zone*

Employee's Title*

Employee's Manager*

Who Should Receive Employee's Emails*

We will forward the separated user's emails to your designated contact for 30 days, then check back in with you before turning this off. If you would prefer the email be forwarded for an extended period or to not have email forwarded, just let us know in this field instead.

What Should Happen with the Employee's Mailbox?*

Would you like the mailbox archived and kept or removed? If kept, who should have access to it?

Other Separation Details

Include any additional information you think we might need to know.

Verification

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