Support Request For urgent issues, please call 412-573-9684 "*" indicates required fields Priority*Hover tooltip above to see status definitions. Please Select a Priority5 - Low4 - Medium Low3 - Medium2 - Medium High1 - High0 - CriticalDesired Resolution Date*Date you would like the work completed by. MM slash DD slash YYYY Please call 412-573-9684 for critical issues.Full Name* Email* Best Phone # to Reach You AtInclude extension or alternate numbers like cell or direct dial. LocationIf your company has multiple locations, which one are you at? Preferred Method of ContactPlease Select a MethodEmailPhoneBoth Email & PhoneScreenshot or Other File Drop files here or Select files Max. file size: 10 MB, Max. files: 5. Support Request Type*--Please Select a Request Type--General SupportNew HireEmployee SeparationGeneral Support RequestOne Sentence Describing the Desired Outcome*Example - Resolve problem with keyboard not working. Details of the Issue*New Hire Setup RequestNew Hire Type*Full Time EmployeePart Time EmployeeIndependent ContractorStart Date* MM slash DD slash YYYY New Hire Full Name* New Hire Title* New Hire Cell Phone Number*Needed to verify password reset requests. Manager's Full Name* What Location will the New Hire Work At?* Where will the New Hire Sit Within That Location?* What Security Permissions Should the New Hire Have?List any folders or unique permissions needed. If there is someone else with the same security level, let us know who and we can just copy the settings. What Special Setups Are Needed?List any special software or hardware setups that you would like performed, if any. Equipment to OrderOther - Fill Out Form BelowStandard LaptopHigh Performance LaptopHighly Portable LaptopStandard DesktopHigh Performance DesktopKeyboardMouseSingle MonitorDual MonitorsComputer HeadsetOther Equipment to Order Other New Hire DetailsInclude any additional information you think we might need to know. Employee SeparationEmployee's Full Name* Employee's Last Day* MM slash DD slash YYYY Employee's Account Deactivation Date* MM slash DD slash YYYY Employee's Account Deactivation Time* : AM PM AM/PM Employee's Title* Employee's Manager* Who Should Receive Employee's Emails*We will forward the separated user's emails to your designated contact for 30 days, then check back in with you before turning this off. If you would prefer the email be forwarded for an extended period or to not have email forwarded, just let us know in this field instead. Other Separation DetailsInclude any additional information you think we might need to know. VerificationCAPTCHA
