A Better Approach to Managing Technology
The right process and the right people are the key to achieving the results your organization needs.
Process
Diligent Improvement for Better Outcomes
If you are unhappy with the results of your current IT solution, the problem isn’t just the symptoms you’re experiencing, like unproductive systems and assumed security risk. The root cause is the process. Or usually, a lack of one.
Where IT focus goes determines the results that a client will get. It’s not enough to just fix broken equipment, deploy tools, and then hope for the best. Business-grade IT requires diligent improvement – a consistently followed schedule of proactivity and planning. A focus on diligent improvement means concentrating on the results to the organization – higher productivity, lower risk, and IT that evolves with the changes in your organization.
1
Perform Proactive Audits & Maintenance
If you don’t assess the gaps between your current and desired states, how are you going to get where you want to go? Regularly scheduled auditing and maintenance of the IT environment, scheduled at least 12 months in advance, informs a prioritized improvement plan.
Industry Standards
Industry regulation requirements, increasing security risks, and growing customer demands on your IT infrastructure mean that you need to have an environment that’s strategically designed, as well as regularly maintained and audited. We’ve found that most organizations need a common set of configurations to remain secure, resilient, and effective – while also understanding that not every setting is right for every customer.
Let us cut through the noise and show you the choices that matter to you. When you work with us, you get the advantage of years of research and experience.
Best Practices
In addition to adhering to standards, all companies need a baseline of best practices to be technologically healthy and more secure. But many don’t even achieve the minimum. Neglect in this area leads to substantial external security risks, creates reoccurring performance issues, and causes loss of intellectual property or customer data.
Beyond the current baseline, we invest in the identification of best practices that lead to better productivity and security. This ongoing effort is what drives us to make improvements for clients over time.
Fanatical Documentation
At the start of a relationship, a minimum of two weeks’ worth of dedicated time is spent documenting, inventorying, and measuring your environment. We operate independently during this process and require minimal time and effort on your part.
Predictable Results Through Checklists
When building new technical implementation procedures we diligently follow auditable checklists to avoid unnecessary mistakes. Everyone operating from the same playbook provides a predictable result, no matter who is involved.
Every time we implement something new, perform maintenance, or work proactively, our team is culturally driven to follow, create, or improve our documented processes. Quality control and peer review are key elements in our work.
Real Ongoing Maintenance
Your IT equipment requires regular maintenance. Just like your car or home, you can’t neglect it. Our documented checklist of maintenance activities is regularly executed to ensure your equipment stays updated and properly maintained.
2
Design a Prioritized IT Plan
Our plans come with clear organization reasons why something should or should not be done, a targeted timeframe, and clarity on the effort involved. All work is thoroughly communicated and transparently executed, so you know what’s happening in every step.
3
Implement &
Drive The Plan For You
No need to track us down – we’ll drive the plan to completion. You’ve got enough to worry about with running your own organization. You shouldn’t also have to be the Chief Information Officer, Helpdesk Technician, Proactive Maintainer, Software Tools Master, and IT Project Manager. We own these roles so you can stay focused on what you do best.
People
Customer Service & Experience
Our core values purposefully lead with “Take care of the client”. We recognize that, without our customers, there would be no opportunity to practice what we love every day. When you work with us, you’ll feel this value in action. Our goal is not just to fix your problem or implement our process, but also to make it an enjoyable experience.
Accountable to You
We quickly take ownership of existing IT pitfalls, understand the cause and effect, and strive to take thoughtful approaches to remediation and prevent future disruption. We consider the impacts that technology changes could have on your organization’s operations, your finances, and your organization’s productivity. Technology is like a game of chess, requiring thought beyond the next move. When a change is made to your configuration, it should happen with knowledge of the overall design and to avoid a short-sighted “band-aid fix”.
Reliable, Enthusiastic Service
We make sure a capable person is there when you’re in need. We hate support structures that restrict you to only leaving a voicemail, forcing a chat conversation, or providing email-only support. Our knowledgeable technicians respond to inbound emergency calls with eagerness to resolve your issue and answer your questions. For requests that aren’t urgent, or those you’d like to have resolved without a call, you’ll still receive the same great support experience by using our support email address or by filling out our support request form.
Transparent & Responsive
We set and manage expectations, clearly and often. With our service, gone are the times where you submit a support request and then wait hours or days with no follow-up. Nothing is worse than having to wonder “when will someone respond?”, “did they see my request?”, or “do they understand this is important?”. We’ve felt that too, and appreciate responsiveness and knowing our problem will be solved. We recognize that it’s the little things that add up to a big difference with any service.
The Basics Done Right
Great IT is often demonstrated through carrying out the fundamentals brilliantly. It’s not just about using the latest tools. It’s about using a proactive IT solution that understands your organization, cuts through the technology noise with expert guidance, is there when you need it, and melts into the background as your organization delivers on the promise you made to your customers.
Predictable Results
Operational Excellence
You can feel when things are working well. When you see a method that is vastly superior to what you have experienced in the past. If you haven’t had a good experience with other IT providers, the reason is that either their people or their process wasn’t what it needed to be.
By having the right people and the right process driving IT, you’ll have better security, better productivity, and better planning.
Experience You Can Rely On
We’ve seen great IT and terrible IT. Our team has hundreds of thousands of hours of experience across numerous industries. This guides our unique approach to strategic planning, detail-oriented system design, proactive maintenance processes, and commitment to providing a level of responsiveness that is highly regarded in our industry.
We’re Here to Help – For the Long-term
We love to hear what makes your organization tick, what advancements and challenges are pushing change within your industry, and how we might be able to help you on your next big move to differentiate yourself in the marketplace. We’re committed to a lasting partnership that promotes dialogue to solve complex issues, and takes both technology and your organization in a new direction.
Are you ready for an approach to technology that’s fundamentally different?
Organized, scheduled, and consistent execution of a well-informed plan with the right people delivers a consistent and reliable result. You can expect more productivity from your team and less security risk to the organization.
Doing this consistently over time is what drives client results.