Seeking a Professional Services IT Technician job in Pittsburgh? Join our team, loved by our clients, with many opportunities for training and growth.
Join a team that provides the highest customer support experience through standard operating procedures, well-developed support tools, and customer service-focused support staff.
We are accountable to each other and believe in the power of hard work directed at the right thing. We know that our industry doesn’t stay the same, and if we don’t increase our value to clients, someone else will. We are open-minded and candid with each other to find out what is true and consider alternative viewpoints. We believe in creating and using well-documented systems.
Be part of a growing team, loved by our clients, with many opportunities for future growth, training, and development.
As a Professional Services Technician, you will help design and implement reliable technical IT infrastructure as part of our Professional Services team, including complex server, networking, and application solutions. You will also be involved in escalated troubleshooting that is unable to be resolved on the support desk, including business software, endpoint hardware, and infrastructure outages. You will interact directly with key client contacts.
Professional service positions are an essential part of our service offering because of how directly it interacts with clients, including business owners. How well we implement new solutions has a direct impact on the client’s experience and how effective we can be in supporting the solution over the long term.
The typical range of activities includes migrating applications to new hardware or cloud services, remediating infrastructure failures in person, and installing and replacing infrastructure like servers, switches, access points, firewalls, and workstations.
This position is best for people who have a fundamental understanding of a wide array of technologies and want to use that skill to support small businesses with their entire technology stack in mind. You will have variety in the work and as a result, will need to have a broad base of technical knowledge to work effectively.
Fanatically good documentation, thoroughness, and attention to detail are critical to delivering good outcomes. The activities of this role directly impact the efficiency and capabilities of all other teams. You must be following procedures exactly, updating them, or creating them.
You must have good customer service skills and genuinely enjoy interacting with other people. If you prefer the nuts and bolts without social interaction, this is not the job for you. But if you want the satisfaction of helping other people and meeting a need that they have, you will probably do well in this role.
Professional Service Technicians work 8-5 EST M-F
*Must also be available to be on call every 8 weeks for 1 full week.
If you are an energetic people person with deep curiosity, and you have the desire to be a part of a growing team where your voice can be heard, this opportunity may be for you.
As a Professional Services Technician, you will help design and implement reliable technical IT infrastructure as part of our Professional Services team, including complex server, networking, and application solutions. You will also be involved in escalated troubleshooting that is unable to be resolved on the support desk, including business software, endpoint hardware, and infrastructure outages. You will interact directly with key client contacts.
Professional service positions are an essential part of our service offering because of how directly it interacts with clients, including business owners. How well we implement new solutions has a direct impact on the client’s experience and how effective we can be in supporting the solution over the long term.
The typical range of activities includes migrating applications to new hardware or cloud services, remediating infrastructure failures in person, and installing and replacing infrastructure like servers, switches, access points, firewalls, and workstations.
This position is best for people who have a fundamental understanding of a wide array of technologies and want to use that skill to support small businesses with their entire technology stack in mind. You will have variety in the work and as a result, will need to have a broad base of technical knowledge to work effectively.
Fanatically good documentation, thoroughness, and attention to detail are critical to delivering good outcomes. The activities of this role directly impact the efficiency and capabilities of all other teams. You must be following procedures exactly, updating them, or creating them.
You must have good customer service skills and genuinely enjoy interacting with other people. If you prefer the nuts and bolts without social interaction, this is not the job for you. But if you want the satisfaction of helping other people and meeting a need that they have, you will probably do well in this role.
Professional Service Technicians work 8-5 EST M-F
*Must also be available to be on call every 8 weeks for 1 full week.
If you are an energetic people person with deep curiosity, and you have the desire to be a part of a growing team where your voice can be heard, this opportunity may be for you.
51 Dutilh Rd Suite 320
Cranberry Township, PA 16066